Verzendbeleid

Last Updated: June 26, 2026

Thank you for shopping with GemDawn. This Shipping Policy explains how we process and deliver orders placed through our website.

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1. Order Processing

All orders are subject to payment verification and inventory confirmation before shipment.

Most orders are processed within 1–3 business days after payment has been successfully authorized.

Processing times may be extended during:

• High order volume
• Holidays
• Inventory verification
• Quality inspections
• Unexpected warehouse delays

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

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2. Shipping Time

Estimated delivery times are provided as guidelines only.

Typical delivery estimates are:

Actual delivery times may vary due to carrier operations, customs inspections, weather conditions, or other circumstances beyond our control.

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3. Shipping Fees

Shipping costs are displayed during checkout before payment is completed.

From time to time, we may offer promotional free shipping on eligible orders.

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4. Tracking Information

After your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may require 24–72 hours before becoming available through the carrier's system.

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5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other governmental fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

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6. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Orders returned due to an incorrect or incomplete address may require additional shipping charges before reshipment.

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7. Lost or Delayed Shipments

Although we work with reliable shipping partners, delays occasionally occur.

If your package appears delayed beyond the estimated delivery period, please contact us.

We will work with the shipping carrier to investigate the shipment.

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8. Damaged Packages

If your package arrives visibly damaged:

• Take photographs immediately.
• Keep all original packaging.
• Contact us within 48 hours of delivery.

We will review your case and provide an appropriate solution.

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Contact

Email:

yanli19981@outlook.com