OFF Footwear
Premium sneakers inspired by modern street fashion. Designed for comfort, versatility, and everyday confidence.
Shipping policy
Last Updated: June 26, 2026
Thank you for shopping with GemDawn. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
All orders are subject to payment verification and inventory confirmation before shipment.
Most orders are processed within 1–3 business days after payment has been successfully authorized.
Processing times may be extended during:
- High order volume
- Holidays
- Inventory verification
- Quality inspections
- Unexpected warehouse delays
Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
2. Shipping Time
Estimated delivery times are provided as guidelines only.
Typical delivery estimates are:
| Destination | Estimated Delivery |
|---|---|
| United States | 7–15 Business Days |
| Canada | 7–18 Business Days |
| Europe | 7–20 Business Days |
| Australia & New Zealand | 8–20 Business Days |
| Other International Destinations | 10–25 Business Days |
Actual delivery times may vary due to carrier operations, customs inspections, weather conditions, or other circumstances beyond our control.
3. Shipping Fees
Shipping costs are displayed during checkout before payment is completed.
From time to time, we may offer promotional free shipping on eligible orders.
4. Tracking Information
After your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Tracking updates may require 24–72 hours before becoming available through the carrier's system.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other governmental fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
6. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
Orders returned due to an incorrect or incomplete address may require additional shipping charges before reshipment.
7. Lost or Delayed Shipments
Although we work with reliable shipping partners, delays occasionally occur.
If your package appears delayed beyond the estimated delivery period, please contact us.
We will work with the shipping carrier to investigate the shipment.
8. Damaged Packages
If your package arrives visibly damaged:
- Take photographs immediately.
- Keep all original packaging.
- Contact us within 48 hours of delivery.
We will review your case and provide an appropriate solution.
Contact
Email: