OFF Footwear
Premium sneakers inspired by modern street fashion. Designed for comfort, versatility, and everyday confidence.
退款政策
Last Updated: June 26, 2026
At GemDawn, we want every customer to shop with confidence.
If you are not completely satisfied with your purchase, please review the following return policy.
1. Return Eligibility
Returns may be accepted within 30 calendar days after delivery.
Returned products must meet all of the following conditions:
- Unused
- Unworn
- Unwashed
- Original condition
- Original packaging included whenever applicable
- All tags still attached
Items returned that do not meet these requirements may not qualify for a refund.
2. Non-Returnable Items
The following items are generally not eligible for return unless defective or incorrect:
- Gift cards
- Final sale items
- Personalized products
- Products damaged through customer misuse
- Items missing original packaging or tags
3. Return Authorization
Before sending any return, customers must contact our support team for return authorization.
Unauthorized returns may experience processing delays or be refused.
Please include:
- Order Number
- Customer Name
- Reason for Return
- Photos (if applicable)
4. Refund Process
After we receive and inspect the returned item, we will notify you regarding approval of your refund.
Approved refunds are generally issued within 5–10 business days.
Refunds are returned to the original payment method whenever possible.
Processing times may vary depending on your financial institution.
5. Shipping Costs
Original shipping charges are generally non-refundable unless:
- The wrong item was shipped.
- The item arrived damaged.
- The product has a verified manufacturing defect.
Customers are normally responsible for return shipping costs unless otherwise required by applicable law.
6. Damaged, Defective or Incorrect Items
If you receive:
- A damaged item
- A defective product
- An incorrect shipment
Please contact us within 48 hours of delivery.
Include:
- Order Number
- Description of the issue
- Clear photographs of the product and packaging
Our team will review your request promptly.
7. Order Cancellation
Orders may be canceled before they enter processing.
Once an order has been prepared for shipment or shipped, cancellation may no longer be possible.
8. Refused Deliveries
If a package is refused or returned because the customer failed to accept delivery or provide accurate shipping information, any applicable shipping or return fees may be deducted from the refund.
Contact
Customer Support